Payments

What forms of payment do we accept?

We accept payment by credit cards or fast transfers supported by the operator PayU, BLIK/instant transfers and traditional bank transfers. We also accept cash payment on delivery.

What is the bank account I can transfer the payment to for the order?

In this case, the payment for the order is made through the online payment sector.

I have a problem with the payment for the order, what should I do in this situation?

If you have not reached the last step of the order with the order confirmation, it means that your payment has failed (no funds have been debited from your account) or for some reason, you have not been able to complete your purchase. What should be done in this situation? Contact the Service Center via e-mail, writing to: [email protected] We will provide further guidance on how to complete your order.

I have paid for my order online, the funds have been withdrawn, but the order is marked as unpaid. What should I do?

Send a message to the email address: [email protected] with the attached payment confirmation, order number and information about incorrect payment status. The confirmation sent will be forwarded to the Finance department or the payment operator for verification. We will try to explain the situation as soon as possible!

Which currencies do you take?

EUR and PLN. You can also make payment using the local currency - it is then converted from euro to the local currency rate of the country to which the shipment was ordered.

Do I have to pay in euro when paying on delivery?

Cash on delivery is made in the local currency and converted from the euro amount according to the exchange rate at the time of shipping the order.