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An order

Can I place an order by phone?

All orders are placed only through the website of our warehouse.

What is the minimum or maximum order?

The minimum order is one boxx. There is no limit to the amount of the order.

What is the time to process the order?

Orders finalized by 2:00 p.m. we ship the same business day. The suggested delivery time is in the "DELIVERY" tab, located in the footer at the bottom of the page. The delivery time varies, counted from the day the package is picked up by the courier. It may be extended by the carrier for reasons beyond our control.

Where can I find the sales document for the order?

We support environment protection and implement pro-ecological solutions. Therefore, for the sake of our Earth, we resigned from attaching paper invoices. You will find the electronic invoice in the attachment to the e-mail confirming the shipment of the order. Please check the Spam, Offers or other folders in your e-mail.

What if the invoice details do not match?

Please contact us, we will try to solve the problem.

Can the VAT rate on the invoice be 0% for foreign shipments?

Yes, all you need to do is that you are an active VAT payer and when placing the order you provide the tax identification number along with the country code: example: BGXXXXXXX

Do you issue VAT invoices?

Yes, absolutely. We issue VAT invoices and a proof of sale for private persons.

Do you also issue invoices for foreign orders?

Of course! We issue invoices for all foreign orders.

Can I track my order?

Of course. You will receive a tracking number via e-mail when the goods are shipped.

Is the package insured?

100% yes. All shipments are insured during transport, so don't worry.

When and how can I cancel my order?

To cancel an order, please contact the Customer Service Office by e-mail at [email protected] on the same day you placed the order.

What if I do not receive an e-mail notification? Can I find the details of my orders at your website?

Yes, of course. By logging into your account and selecting "My orders" , you can view all the required information.

Please, mind that only logged in users can submit questions